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Welcome to the online Box Office for
The Theater At Innovation Square.
Click the button below labeled "Buy Tickets" to see a list of events
currently on sale at The Theater and to purchase tickets. 

Balcony seating is accessible via stairs ONLY. 
Main floor seating is accessible, including ADA complaint
wheelchair spaces with companion seat
There is a $5 Service Fee applied to ALL tickets sold including: 
-Tickets purchased over the phone, online or in person
-Tickets purchased with credit card, check or cash
-Tickets purchased prior to event or at the door

Tickets are non-refundable, non-exchangeable and non-transferable

For a step-by-step guide to purchasing tickets Click Here
For a seating chart of The Theater Click Here

Physical Box Office

The Theater At Innovation Square will have a physical Box Office, located on street level, just inside the main entrance doors. Please check back to see when renovations are complete. 

Tickets may be purchased online by clicking the image above; over the phone (585-281-4893); or an hour prior to the event if not already sold out. 

Steps to purchase tickets online:

Click here or the button above to open a list of currently schedule events at The Theater. 

Click "See This Event" on the right, followed by the day on the calendar and time below the calendar. 

Select either "Select Seats From Map" or "Find Best Available" 

Choose a seat (PLEASE NOTE: Balcony is accessible via stairs only) and click "Add" from the pop up. 

To the right, you should see a summary of the seats then click "Add Tickets to Cart"
If you do not see this option, please make your browser full screen" then click "Checkout" if ready to complete purchase. 

Select if you want to receive an "eticket" to your email, or if you would rather receive a hard copy ticket at "Will Call" prior to doors opening (an additional fee will apply for this option). 

Enter your information. If you have any issues, please call The Theater for assistance 585-281-4893. 

Service Fees will apply to all tickets regardless of how they are purchased or delivered.

Seating Chart & Pricing

PLEASE NOTE the Balcony is accessible via stairs ONLY. 

This is a general seating chart for The Theater. Each event is responsible for determining their own price levels and layout. Different colors represent different price levels. 

A Service Fee applies to all tickets regardless of delivery or purchasing method. Tickets requested to be held at Will Call will incur an extra charge.


Rows F to M in orchestra level are under the balcony overhang 

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